Privacy Policy

Privacy Policy for Windowsquestions

Effective Date: September 26, 2025

Windowsquestions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://windowsquestions.com (the "Site") and use our AI music recovery and remastering services (the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Personally identifiable information, such as your name, email address, and billing information, that you voluntarily give to us when you register for an account or when you choose to participate in various activities related to the Site and our Services, such as making a purchase.

Uploaded Media: Audio files, music tracks, and any associated data or metadata that you upload to our platform for processing. We treat your creative work with the highest level of confidentiality and security.

Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Provide the core service of audio recovery and remastering on your uploaded files.
• Process your payments and refunds.
• Email you regarding your account or order.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Notify you of updates to the Site and Services.
• Respond to customer service requests and support needs.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may, however, share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information and uploaded media. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Uploaded audio files are stored for a limited time to ensure you can download your remastered track and may be securely deleted from our active servers after a set period.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data. These rights may include the right to access, correct, update, or request deletion of your personal information. If you wish to exercise any of these rights, please contact us using the contact information provided below.

Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under this age, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.